Great customer service takes effort and dedication. So it is with pride that we can point to the many wonderful testimonies from satisfied Quooker customers regarding not only our product, but also our aftersales service.
A retired couple from West
Yorkshire took the time to write to us to say how happy they are with their
Quooker. “I am writing to express our immense satisfaction with the PRO3-VAQ
Modern which we installed just over 12 months ago. It was a big decision to buy
a Quooker as we are a retired couple with limited resources. Here we are, 12 months on, and massive fans
of your kitchen device.” They continued, “It has been so easy to use,
completely fault free and has become the most loved accessory in our kitchen.”
Dedication is at the heart
of Quooker: 40 years of dedicated research and development have gone into this,
the original, and still unique, only genuine 100°C dedicated boiling water tap.
We are delighted to hear from satisfied
customers, time and time again, how their Quooker tap has become their
favourite kitchen appliance.
But it isn’t just the
product; the Quooker team are dedicated too, to excellent service. And not only are they dedicated to being the
best, they are dedicated to the Quooker product. Other engineers go from dishwasher to oven,
from waste disposal unit to tap. Our team are exclusive to Quooker taps, so
their knowledge is precise and extensive. They are genuine experts in their
field and have developed a reputation for going beyond the call of duty, whilstbeing prompt, polite and using clear language. One couple wrote; “The man from
Quooker arrived at about 5pm and was here until around 7:30pm. He was amazing.
He mended the faults, serviced the whole system, changed the filter, changed
something in the tap head, tested the water and explained everything to us in
great detail. All this – and he did it all for free. Unbelievable!! … They were
so helpful.” We also have a dedicated UK call team who are employed by Quooker, exclusively for Quooker customers. They have extensive, specialist knowledge of the product range so that they can actually address any issues that our customers might have. One of our customers was so happy that he wrote to Which? Magazine, extolling the great service that he received even after his guarantee had expired.
He wrote; “whilst the product comes with
a two year guarantee, (which had ended) on contacting Quooker Head Office we
explained the problem and they agreed to dispatch a replacement straight away.
This was done without query or quibble and the damaged device was returned for
examination… Well done to the company.” These are not isolated experiences; they’re typical, thanks to our dedication to getting it right. We believe in great service and we are dedicated to both our product and our customers.
They don’t often get the recognition they truly deserve, so we would like to say a huge thank you to all of our business development team, our call team and engineers, for their consistently high levels of service and their dedication to the best boiling water tap on the market.
Enjoy your Quooker, secure in the knowledge that we’re here for you.
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After sales service 0207 9233355
